Privacy Policy

Privacy Policy

This Privacy Policy describes how Volteque (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions about this Privacy Policy, need more details about our privacy practices, or wish to make a complaint, please contact us at support@volteque.com or through our Contact Page.

Collecting Personal Information

When you visit Volteque, we collect information about your device, interactions with the Site, and details necessary to process your purchases. Additionally, we collect information when you contact us for customer support.

In this Privacy Policy, "Personal Information" refers to any data that identifies an individual. Below is a breakdown of what we collect and why:

Device Information

  • Purpose of Collection: To ensure Volteque loads properly and to analyze Site usage for improvements.
  • Source of Collection: Collected automatically via cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes: Shared with our website processor Shopify.
  • Personal Information Collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and Site interactions.

Order Information

  • Purpose of Collection: To fulfill your order, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen for fraud, and send marketing communications (if opted in).
  • Source of Collection: Provided by you during checkout.
  • Disclosure for Business Purposes: Shared with Shopify and payment processors.
  • Personal Information Collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of Collection: To assist you with inquiries, issues, or concerns regarding our products or services.
  • Source of Collection: Provided by you when contacting us.
  • Disclosure for Business Purposes: Used internally for customer service purposes.

Minors

The Volteque website is not intended for individuals under 15 years of age. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us fulfill orders and improve our services.

  • Shopify: Volteque is powered by Shopify. You can learn more about how Shopify handles Personal Information here: Shopify Privacy Policy.
  • Legal Compliance: We may disclose your Personal Information to comply with laws, regulations, subpoenas, search warrants, or legal requests, or to protect our rights.

Behavioral Advertising

We use Personal Information to deliver relevant ads and marketing communications that may interest you.

For example:

  • We use Google Analytics to understand how customers interact with Volteque. Learn more: Google Privacy Policy or opt-out: Google Opt-Out.
  • We share usage and purchase data with advertising partners to display targeted ads.

Using Personal Information

We use your Personal Information to:

  • Process payments
  • Ship orders
  • Send order updates and receipts
  • Provide customer support
  • Improve Site functionality
  • Send marketing communications (only if you've opted in)

Lawful Basis (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following legal bases:

  • Your consent
  • Contract performance (to fulfill orders)
  • Legal compliance
  • Legitimate interests (e.g., fraud prevention, marketing, and improving our services)

Retention of Personal Information

When you place an order through Volteque, we retain your Personal Information unless and until you request deletion. For more details on your rights, see the "Your Rights" section below.

Automated Decision-Making

We use limited automated decision-making to prevent fraud, including:

  • Temporary IP address blacklisting for failed transactions.
  • Temporary credit card blacklisting for fraud prevention.

Shopify also implements basic fraud detection tools.

Your Rights

GDPR (European Users)

If you are a resident of the EEA, you have the right to:

  • Access the Personal Information we hold about you.
  • Request correction, updates, or deletion of your data.
  • Data portability (transfer of your data to another service).
  • Object to automated decision-making.

Your data is processed in Ireland and transferred outside Europe for storage and further processing, including Canada and the United States. Learn more: Shopify GDPR Compliance.

CCPA (California Users)

If you are a California resident, you have the right to:

  • Access the Personal Information we hold about you ("Right to Know").
  • Request deletion or updates to your data.
  • Authorize an agent to make these requests on your behalf.

To exercise these rights, please contact us at support@volteque.com.

Cookies

Cookies enhance your browsing experience by remembering your actions and preferences.

We use different types of cookies:

  • Necessary cookies: Essential for Site functionality (e.g., checkout, login).
  • Analytics cookies: Help track visitor activity to improve performance.
  • Marketing cookies: Used for personalized ads.

You can manage cookies in your browser settings or opt-out via All About Cookies.

Do Not Track

Because there is no industry-standard understanding of how to respond to “Do Not Track” signals, we do not modify our data collection in response to these signals.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.

Complaints

If you have any concerns about how Volteque handles your Personal Information, please contact us at support@volteque.com. If you're not satisfied with our response, you have the right to file a complaint with the appropriate data protection authority in your region.